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FAQs

Most Asked

An air source heat pump (ASHP) is a renewable heating system that extracts heat from the outside air, even in cold weather, to warm your home and provide hot water. It works similarly to a fridge but in reverse, transferring heat into your property.

An air source heat pumpworks by using a refrigerant to absorb heat from the outside air. It compresses the refrigerant to increase the temperature and then transfers that heat to your home’s heating system, such as radiators, underfloor heatingor a hot water cylinder.

Air source heat pumps are highly efficient, even in the UK’s cooler climate. They can operate effectively in temperatures as low as -15°C. For every unit of electricity used, an air source heat pump can generate around 3 to 4 units of heat, making them much more efficient than traditional heating systems.

Yes, air source heat pumps are a renewable and low-carbon heating solution. While they do require electricity to operate, they produce far more energy than they consume. If powered by green electricity, their environmental impact is further reduced.

Yes, air source heat pumps can reduce your energy bills, particularly if you are replacing older electric, oil, or LPG heating systems. Savings depend on factors such as your home’s insulation, current heating system, and energy tariff.

Yes, the UK government offers financial incentives through schemes like the Boiler Upgrade Scheme (BUS), which provides grants of up to £7,500 to help cover installation costs. Additional local grants may also be available.

The cost of installing an air source heat pumptypically ranges between £7,000 and £14,000, depending on the size of the system and your property. While the upfront cost may seem high, financial support and long-term energy savings make it a worthwhile investment.

Not necessarily but it is recommended. Homes with good loft, walland floor insulation, as well as double-glazed windows, will benefit the most from this type of system.

Modern air source heat pumps are designed to be quiet, with most producing a noise level similar to a standard fridge. Noise levels usually range from 40 to 60 decibels and can be minimised by correct installation and placement.

With proper maintenance, an air source heat pump can last for 15–20 years or more. Regular servicing helps to ensure efficiency and longevity.

In most cases, air source heat pumps are classed as permitted development and do not require planning permission, provided they meet specific criteria regarding noise levels and placement. However, it’s always best to check with your local council.

Yes, but radiators may need to be larger to work efficiently with an air source heat pump, as heat pumps operate at a lower temperature than traditional boilers. Underfloor heating is an excellent match for air source heat pumps.

An annual professional service is recommended to keep the system running efficiently. Contact us to arrange your annual service with one of our trained engineers.

An air source heat pumpsystem requires space outside your home for the outdoor unit, which is typically about the size of a standard air conditioning unit. The heat pump should be situated so that air can flow freely into it so sufficient clearance around the unit is required. Inside, you’ll also need space for a hot water cylinder if you don’t already have one.

Yes, when installing an air source heat pump, a heat pump-specific hot water cylinder must be used. In most cases your existing cylinder will not be suitable.

Yes, but older properties may need additional insulation or larger radiators to maximise efficiency. Heat pumps perform best in well-insulated homes, so assessing and upgrading insulation is highly recommended.

Typically, it takes between 2 to 5 days to install an air source heat pump, depending on the complexity of the project. A site survey beforehand will help determine the timeline.

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