Important: please read these terms and conditions before agreeing to them. If you have any questions, let us know at info@agreeneralternative.co.uk or by telephone on 01273455695.

Note on cancellation: if you are a consumer, you may have certain cancellation rights under consumer law, including a 14-day cancellation period for off-premises or distance contracts. Clause 12 of the terms and conditions sets out your rights in this regard.

PARTIES:

(1)           A GREENER ALTERNATIVE LIMITED, a company incorporated and registered in England and Wales with company number 07195139, whose registered office is at 2 Upperton Gardens, Eastbourne BN21 2AH  (‘A Greener Alternative’, ‘we’, ‘us’, ‘our’).

(2)           Customer name as stated on proposal.

 

BACKGROUND:

 

(a)  A Greener Alternative is a specialist in greener heating solutions, which installs an array of systems including air-source heat pumps, ground-source heat pumps, biomass heating, solar thermal, oil heating, gas heating, and underfloor heating systems.

(b)  You wish to commission A Greener Alternative to provide the services described in your proposal.  

(c)  This agreement sets out the basis on which A Greener Alternative will provide those services.  

 

IT IS AGREED AS FOLLOWS:

1.                DEFINITIONS AND INTERPRETATION

1.1             The following definitions are used in this agreement:

‘ASHP’:                                 air source heat pumps.

‘GSHP’:                                 ground source heat pumps.

‘Business Day’:                     a day from Monday to Friday (both days inclusive), excluding bank holidays and public holidays in England and Wales.

‘Commencement Date’:       this is the date on which this agreement commences, namely the date on which both you and we sign it. If you and we sign on different dates, the Commencement Date is the date of the later signature.

               ‘HIES Scheme’:                    theHome Insulation & Energy Systems Scheme. This is a consumer-protection scheme of which we are a member. More details are set out in this agreement.

              ‘MCS’:                                   the Microgeneration Certification Scheme.

              ‘Price’:                                   the price payable for the Services, as listed inyour proposal.

               ‘Property’:                            the Property for or at which the Services will be performed, as described in your proposal.

              ‘Intellectual Property’:          this means copyright (in writing, visual images, and similar), trademarks and trade names, service marks, design rights, patents, database rights and rights in data, image rights, and rights in software, in all cases whether these are registered or unregistered.

               ‘Services’:                              the services that we will carry out for you, and which are listed in your proposal.

              ‘VAT’:                                     value added tax chargeable under English law.

           

1.2             The headings in this agreement are for convenience and to make it more easily readable. They do not form part of the agreement.

1.3             Where this agreement refers to a ‘person’, this includes a natural person (in other words, an individual), or any kind of business or organisation.

1.4             The words ‘include’, ‘including’, ‘for example’ and similar and are not exhaustive – they should be read as if followed by the words ‘without imitation’.

1.5             Unless the context requires otherwise, words in the singular in this agreement include the plural (and vice versa).  

1.6             A reference to ‘writing’ or ‘written’ includes e-mail but not fax, SMS, WhatsApp or any other form of social media.

1.7             A reference to a ‘party’ is to you or us. The exception is in the phrase ‘third party’, which means someone outside this agreement.

2.                ABOUT THIS AGREEMENT; ABOUT YOU AND US

2.1             This agreement comprises the following parts:

2.1.1          these terms and conditions: these apply to all customers, whether you are a consumer customer (that is, an individual) or a business customer;

2.1.2          the Appendix: Additional Terms (B2B only): these apply to business customers only. They are a set of terms that modify these terms and conditions for businesses;

2.1.3          Schedule 1: this applies to all customers, save as varied for business customers in the Appendix: Additional Terms. It sets out the Services that we will perform; and

2.1.4          Schedule 2: this applies to consumer customers only, and relates to your cancellation rights.

2.2             You are the person named as party (2) at the beginning of this agreement. You may be a consumer or a business.

2.3             We are the business named as party (1) at the beginning of this agreement. A Greener Alternative is amemberoftheHome Insulation & Energy Systems Scheme, which is backed by the Trading StandardsInstituteaspartofitsself-regulationinitiative,theConsumerCodes Approval Scheme. Our registration number is AGA/A/0354. Furtherinformationcanbefoundatwww.hiesscheme.org.uk. We are also a member of MCS, and our MCS Certification number is NAP/27039/18/1. Only MCS-certified businesses can enter into a contract with a consumer for the installation of a system such as the one you are purchasing.  

2.4             If you have any general enquiries, please contact us at info@agreeneralternative.co.uk or on 01273455695. It will assist if you have your customer reference number to hand. This is stated in your proposal.

3.                COMMENCEMENT AND TERM

3.1             This agreement will be binding on you and us from the Commencement Date. It will run until it expires or is terminated in accordance with clause 12 or 13.  

3.2             This agreement applies between us to the exclusion of any other terms, other than those that exist at law and cannot be excluded.  

 

4.                THE SERVICES

Basis of the Services and the Price

4.1             The proposal was prepared for you based on information that you gave us and that we could reasonably infer from the Property.

4.2              Unless stated otherwise a heat-loss assessment has not been completed for the Property to BS EN 12831 and MIS 3005 standards. The informationprovided to you in the proposalisanestimate,basedontheMCSproceduralguidance: it shouldnotbeconsideredasa guaranteeofsystemperformance.

Services and Price

4.3             A description of the Services and the Price is contained in your proposal.

Our performance

4.4             We will do the following:

4.4.1          perform in accordance with Schedule 1;

4.4.2          use no less than reasonable skill and care, according to the standards set by MCS (including the relevant installer standard);

4.4.3          abide by the MCS Consumer Code;

4.4.4          givetoyou any guarantees, test certificates, documents detailed in the relevant Microgeneration Installation Standard, and other relevant paperwork relatedtoyourgoodsandinstallation – wewillaimtogiveyouthese nolaterthanten days after commissioning;

4.5             In relation to the goods supplied as part of the Service:

4.5.1          these will be of satisfactory quality, will be fit for the purposes known to us, and will operate as we have described to you;

4.5.2          we will deliver them to the Property (or other location specified in your proposal);

4.5.3          If you need to claim on an existing manufacturer’s warranty in the first two years following installation, we will (if we are able to do so) make the claim for you and, if required by law to do so, will replace the equipment free of charge and subject to the manufacturer’s standard terms and conditions;

4.5.4          if we damage a product during installation so that it is not reasonably usable, we will replace it free of charge (and with any other damage that we cause we will provide a repair);

4.5.5          our workmanship in installation is guaranteed for two years under the HIES Scheme, and it can be transferred to a new legal owner of the Property in that period: you must contact us to arrange this;

4.5.6          as a member of the HIES Scheme, we have measures in place to protect the warranty we give should we cease to trade in the two-year period.

4.6             No other warranties or promises, other than those that exist at law and cannot be excluded, are included in this agreement.

5.                PRODUCT SPECIFICATIONS

5.1             All goods delivered to you will perform as set out in any specification attached to your proposal.

5.2             You acknowledge that:

5.2.1          the efficiency of air-source heat pumps will naturally decrease during periods of cold weather, since it is more difficult to extract heat from colder air; and

5.2.2          smaller increases in temperature will be achieved more efficiently than larger ones;

6.                YOUR OBLIGATIONS

6.1             You agree to pay all sums on time.

6.2             Youagree toprovidethefollowingforouruse,freeofcharge:

6.2.1          water, washing facilities, and toilets;

6.2.2          electricitysupply;

6.2.3          adequatestoragespace;

6.2.4          safeandeasyaccessto the Propertyfromthepublic highway;

6.2.5          easy and unclutteredaccesstothelocationwithinthePropertywherethe installation is to take place.

6.3             You, or any other contractor you employ, may need to carry out any preparatory work before the installation that we have described to you in writing as being necessary.

6.4             You must notify us of any asbestos that may be on site and that could affect the Services or our team. You may need to commission a survey and remedial work before the Services can begin or continue. If asbestos in any formissuspectedduringthe Services,workwillbehalted immediately and not restarted until suitable and sufficient tests havebeencarriedout at your cost,andifasbestosispresent,itmustberemoved at your cost bya licensed contractor.

6.5             You must take reasonable care of any of our equipment that is left at the Property during the Services.

6.6             If you breach your obligations or this agreement, this may result in your requirement to pay reasonable additional costs. If you breach your obligations or this agreement in a serious way, we may be entitled to terminate and potentially claim compensation.

7.                TIMETABLE

7.1             We will endeavour to complete the Services according to the timetable in this agreement.

Delays affecting the Services

7.2             You acknowledgethatsometimesdelays may occur for reasons beyond our control. Such reasons may include, for example, severe weather. We cannot be held responsible for those delays.

7.3             Ifsuchdelaysoccur,wewilltellyouassoonaspossibleandwe will adjust the timetable by consensual agreement with you.

7.4             Inthecaseofseveredelaysfor reasons that are within our control, you can terminate the agreement for material breach under clause 13.2.2.

Delays by you

7.5             We will try to accommodate small delays if we reasonably can.

7.6             If a delay by you results in extra costs to us, we will adjust the Price accordingly (based on our standard charging methods) and you agree to pay for such.

7.7             If you delay excessively, we may terminate the agreement for material breach under clause 13.2.2. 

 

8.                PRICE

8.1             The Customer will pay A Greener Alternative the Price as described in your supplied proposal.

8.2             All sums payable to us must be paid in full, without deduction (barring a proportionate sum in relation to minor defects), by any of the methods stated in your proposal.

8.3             All Prices will be quoted to you inclusive of VAT to the extent payable.

8.4             If you are late with any payment, we have the following rights:

8.4.1          to charge you interest on any overdue sum from the due date at the rate of three per cent per year above the base rate of the Bank of England, with interest accruing daily until the date on which A Greener Alternative receives payment together with all accrued interest; or

8.4.2          if your payment is at least seven days late, to suspend the performance of Services, and you may be required to pay an uplift to the Price if this results in added cost to us following recommencement;

8.4.3          if your payment is at least 14 days late, to terminate this agreement under clause 13.3.1. In this case, we may be entitled to recover additional costs that we incur, and we may require you to return goods to us at your cost.

Deposits (consumers only)

8.5             Unless stated otherwise in the Schedule, we will require[1]:

8.5.1          a deposit payment of no more than 25% of the Price (including VAT) on signature of this agreement;

8.5.2          a further advance payment no more than 14 days prior to the installation, so that you will by this point have paid 60% of the Price overall. We may require more than this if the cost of goods delivered to you exceeds this value. 

8.6             We will insure your deposit with HIES. The intention of this scheme is that you can still have the job completed or your money back if we cannot deliver your equipment because we have ceased totrade.

8.7             Any money that you pay up-frontmaybeplacedinaseparatering-fencedclientaccountorpayment–protectionscheme and will only be used to pay for goods and services associated with this agreement.

8.8             When you confirm the order, and we receive your deposit, we will register your name, address and total value of the contract with the insurance scheme administrator. All policy information will be sent directly to you.

9.                COMPLAINTS

9.1             We firmly believe you will be happy with the Services. However, if you are ever unhappy, or if you have any questions, about our Services, we hope you will contact us to discuss.

9.2             You can address any issue to us at info@agreeneralternative.co.uk or on 01273455695. Our standard hours of work are Monday to Friday 8:30am – 4:30pm.

9.3             We will endeavour to resolve your issue on an informal basis.

9.4             If, having made an informal complaint, you remain unsatisfied, the complaints procedure in clause 20 is available for you to use.

10.             INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property in any materials that you receive from us remains owned by us: this includes the contents of our website, our proposal, and any other documents that we give you. You agree not to use such, save for your own reference purposes, and you will not copy, share, publish or reproduce such without our written permission (which we may withhold at our discretion).

11.             OWNERSHIP OF GOODS

11.1           You will become the owner of the goods once you have paid for them and we have bought them on your behalf and have received title that we are legally able to transfer. Until we deliver goods that you own, we will store and insure them on your behalf, ensuring that they are appropriately identified as yours, subject to the terms of this agreement.

11.2           Any goods owned by us at the date of termination that are in your possession must be returned to us safely.

11.3           Until you become owner of the relevant goods, you must store them safely and in satisfactory condition, identify them as ours, and not damage them (or their packaging). 

12.             TERMINATION – 14-DAY RIGHTS FOR CONSUMERS

General position: 14-day right to terminate the agreement

12.1           In certain situations the law gives consumers a right of cancellation in the first 14 days, in addition to any other rights you may have. For a services contract, this would be a right to cancel 14 days after the date of the agreement, and for a goods contract, this would be a right to cancel after delivery of the goods (or the last of them when they are delivered in instalments).

12.2           The cancellation right generally occurs when a contract is formed either away from premises and both parties are present at the time, or when it is formed exclusively at a distance.  

12.3           As a general principle, we always meet potential customers in advance, and we leave quotations and a copy of our standard terms and conditions behind for you so that you can review them at your leisure over a reasonable period of time and only accept if you are happy that you are ready to proceed, having had time to reflect. In those circumstances, the cancellation right would not apply at law: however,for your benefit, we operate on the basis that the 14-day right does apply as from the agreement date anyway. Therefore, even where it would not apply at law, we give you the right to cancel this agreement in the first 14 days following signature of this agreement, subject to the remainder of this clause.[2]

Cancelling in the first 14 days

12.4           You have the right to cancel this agreement at any time in the first 14 days following signature. You can only cancel the entire agreement: you cannot cancel it in part unless we agree in writing with you.

12.5           Your 14-day cancellation must be in writing. You can use any form of words you like, provided that your wish to cancel is clear. We provide you with a statutory form of words at Schedule 2 that you may (if you wish) use.

12.6           If, at the point of cancellation, we have already incurred costs on your behalf or started work, we will make a reasonable charge to take account of this. For example, this could include delivery and reasonable work costs, alongside costs reflecting any damage to goods that you have caused. We will then reimburse the balance you have paid, using the same method that you used to make payment (subject, if relevant, to our receipt of the goods).

Asking us to start work

12.7           If you would like us to perform Services in the first 14 days, and you are a consumer, you must sign the request in Schedule 2. If you do this, and we complete the Services in full, you will no longer have a right to cancel them in the 14-day period. This will not affect your other rights, however.

13.             TERMINATION – GENERAL

13.1           Please note that, outside of any right you may have underclause12, you may not cancel this agreement other than in accordance with clause13.2. Therefore, once the 14-day period has passed, if you do want to cancel simply because you have changed your mind (or for other reasons personal to you), you will remain obliged to pay the Price.   

13.2           Either party may also terminate this agreement if the other party:

13.2.1        has failed to pay any amount due under this agreement, and such amount remains unpaid for 14 days after the due date; or

13.2.2        commits a material breach of this agreement and, where the breach can be remedied, does not remedy the breach within 14 days of being informed in writing to do so; or

13.2.3        is insolvent (in the case of a company) or bankrupt (in the case of a person).

If a party terminates under this clause, the other party may have to pay additional compensation. If you terminate under this clause 13.2, you have a right to a refund, subject to return of related goods.

13.3           On termination of this agreement for any reason:

13.3.1        the parties’ rights and liabilities up to the date of termination will survive; and

13.3.2        any provision of this agreement that relates to the period after termination will continue in force.  

14.             LIMITATION OF LIABILITY

14.1           Our liability to you is restricted to a situation in which we have failed to provide the Services in accordance with this agreement and the law, or have failed to honour your legal rights.

14.2           We have no liability forany matter outside our control, or for any matter for which we have lawfully excluded liability under this agreement.  

14.3           Subject to clauses14.1 and 14.2, and except where our liability to you may not be limited or excluded by law, or in relation to damage by us to your Property, our maximum total liability to you in relation to this agreement will be limited to an amount equivalent to the Price.

15.             DATA PROTECTION

15.1           You confirm that you have the lawful right to transfer all personal data that you transfer to us.

15.2           We will handle, store and use your personal data in accordance with our Privacy Policy. Without limitation, we will at all times comply with all obligations under data protection laws in our performance of, and receipt of performance under, this agreement.

15.3           We are registered as a data controller with the Information Commissioner’s Office.

16.             NOTICES

16.1           Any notice from you to us under this agreement should be sent toinfo@agreeneralternative.co.uk or by post to A Greener Alternative Limited, Hangar 4, Shoreham Airport, West Sussex, BN43 5FF.

16.2           Any notice from A Greener Alternative to the Customer will be sent to the postal or email address that we have on file for you.

16.3           A notice will be deemed to have been received at the following times:

16.3.1        by email: at the time at which it is sent;

16.3.2        by registered first-class post: forty-eight hours after it is posted,

save, in all cases, that if such time is not on a Business Day, it will not be considered received until 0900h on the next Business Day. 

 

17.             VARYING THESE TERMS

17.1           We may vary these terms from time to time in order to comply with the law. We will inform you of such variation, which will have effect from the point at which we inform you.  

17.2           Otherwise, any variation of this agreement will be valid only if it is in writing, is stated to vary this agreement, and is signed by or on behalf of each of the parties.

18.             OTHER IMPORTANT PROVISIONS

Waivers

18.1           If you or we fail to exercise, or delay in exercising, any right or remedy provided under this agreement or by law, that does not constitute a waiver of such right or remedy.

Invalid provisions

18.2           If any provision of this agreement is found to be invalid, illegal, or unenforceable, it will be deemed not to form part of the agreement, without affecting the validity of the other provisions.

Marketing materials

18.3           Any marketing materials or discussions between A Greener Alternative and the Customer are excluded from this agreement and do not form part of it, save that we may not contradict those materials in this agreement.

Agreement is between you and us

18.4           This agreement is personal to the Customer, who may not transfer it to another person.   

18.5           No person other than A Greener Alternative and the Customer has any rights under this agreement.

Signatures

18.6           This agreement may be signed either in hard copy or digitally, and in one or more copies.

19.             GOVERNING LAW AND JURISDICTION

19.1           This agreement, and any dispute or claim arising out of it, or related to it (including any non-contractual disputes or claims), is governed by, and will be construed in accordance with, the law of England and Wales.

19.2           You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims). However, if the Property is based in Scotland or Northern Ireland, you may instead choose to bring proceedings in the courts of the region in which you live.

20.             HIES COMPLAINTS PROCEDURE

20.1           Ifatanytimeadisputearisesbetweenyouandusthatcannot beresolvedamicably,bothyouandwecanreferthe mattertobe handled through HIEScomplaints procedure. We must agree to follow this procedure if that is your wish. The HIEScomplaints procedure is set out in section 9 of the Consumer Code (www.hiesscheme.org.uk).

20.2           Initially, the complaint should be allocated to a HIES caseworker, who should mediate between both parties in order to resolve the dispute. Alternatively, thecomplaint may bereferredtoindependent conciliation. Both mediation and conciliation aim to reach a non-legal solution to the dispute in a reasonable timescale.

20.3           If the mediator’s or conciliator’s recommendations are not acceptable for any reason, you can refer the matter to the independentarbitrationservice,andwemustagreetoarbitrationif thatisyourwish.YouwillhavetopayafeeequivalenttotheCounty Court’s small claimsprocedurefee. The fee is payabledirectly to the arbitration company and will be refunded to you if the arbitrator finds in your favour.

20.4           The outcome of the arbitration process will be legally binding andenforceable.Anawardmade under the independentarbitration servicewillbefinalandbindingonyouandus.Youandwemayonly challenge the award on certain limited grounds under the Arbitration Act 1996.

 

 

This agreement has been entered into on the date stated on your proposal.

APPENDIX – ADDITIONAL TERMS (B2B ONLY)

 

The following terms apply only if you are a business customer (rather than a consumer customer)

 

 

1.                HIES AND MCS

1.1             Our compliance with obligations as members of HIES and MCS (including adherence to the Consumer Code) is not applicable to this agreement for business customers, and we are not liable in relation to it.

1.2             All references to HIES-related and MCS-related compliance, rights and benefits are deemed excluded from the agreement.

2.                FURTHER AMENDED OR INAPPLICABLE PROVISIONS

In addition to paragraph 1, the following provisions of this agreement are, for business customers, deemed amended or excluded as described below (clause and section number references relate to those in this agreement):

 

Provision	Change in relation to business customers
Clause 8.3	Prices will be quoted exclusive of VAT.
Clause 8.4.1	Replace with “to charge you interest on any overdue sum from the due date at the rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998, with interest accruing daily until the date on which A Greener Alternative receives payment together with all accrued interest”
Clauses 8.5-8.8 inclusive	Not applicable.
Clause 9.4	Not applicable.
Clause 12	Not applicable (and all further references to consumer cancellation rights not applicable).
Clause 13.1	Not applicable.
Clause 13.2	The word “also” in line one is deemed deleted. The final sentence is deemed deleted (without affecting your right at law to claim damages).
Clause 14.3	In relation to damage to the Property, our liability is limited to an amount representing 1.5 X the Price.
Clause 18.5	New additional sentence: “The Contracts (Rights of Third Parties) Act 1999 is hereby excluded for this purpose.”
Clause 19.2	The final sentence is deemed deleted, so that the clause reads: “You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).”
Clause 20	Not applicable.
Schedule 1, section B	Payment by cheque is not accepted.[1]
Schedule 1, section F	In paragraph 6.1, the final sentence (“This warranty does notreplaceorlimityourlegalrightstobringa claim against A Greener Alternative as the retailer of the goods supplied”) is deemed deleted, without affecting your right to claim damages where applicable.

 

3.                CONSUMER-SPECIFIC PROVISIONS

All other provisions of this agreement that are expressed as being specific to consumers are excluded where the Customer is a business.

 

 

 

 

SCHEDULE 1 – SERVICES

 

SECTION A: goods, services and price

 

Notes on Price, including possible additional payments required:

a)    Wehave based the Priceon theassumption that alllocalplanning regulationsand permissionshave been obtained and satisfied by you. The Price does not include any provision for professional fees or services required to obtain such permissions, including local planning fees.

 

b)    You may incur additional costs in obtaining a structural engineer’s report prior to commencement of Services, should it be necessary. This will depend on where the appliance is located within the boundary or structure.

 

c)    Attachedtothisproposalisadiagramshowingthelocationofthemaincomponentswhichwewillinstall. Should unexpected works arise, we will liaise with you and try to determine an acceptable way forward.Our charges for additional works are £350 per day.Any agreed charges will be confirmed in writing before commencement of the related work.

SECTION D: description of goods and services[2]

 

1)    Unless agreed otherwise with you:

a)    We will install the goods.

b)    We will undertake the design and specification of your heating system in accordance with Microgeneration Certification Scheme (MI 3005),BSEN12831andlocalbuildingcontrolregulations.

c)    We will make all necessary preparation and installation of the renewable heating system, installation of heating pipework circuit and associated cylinders, controls, electrical connection and testing and commissioning.

d)    We will issue your MCS certificate of conformity, notify your local building control office of conformity of PartsP & G of the building regulations. We will also notify the District Network Operator of conformity using notification Form A.

e)    Where applicable under the manufacturer’s guidance, we will flush the heating circuit and checkthesystemto ensure that it is free from leaks and corrosion. Your existing equipment will be removed and disposed of using an approved waste-disposal facility.

f)     We will use protective coverings while working in the Property and remove all waste packaging at the end of the installation.

g)    We will undertake insulation of your new system to ensure that it is protected against frost and/or adverse weather conditionsinrecommendationwiththemanufacturesguidance.Thismayincludeaddinganinhibitorand/orglycolfluid.

 

2)    Support and maintenance

 

a)   Renewable heating appliancesrequirelittlemaintenance;however,theyarenotcompletelymaintenance–free.Ayearlycheckofthe system is recommended.

b)   Regularcleaningoftheappliance installedwillberequired undernormalconditions;should,foranyunforeseenreason, part or all of a heating appliance requires cleaning, this must be undertaken by a competent person.

c)    No chemical substances are recommended for cleaning purposes, as this may cause damage to your installation. You should take recommendations from the documents supplied by the manufacturer.

d)   Our maintenance contract involves a site visit once a year by a member of A Greener Alternative staff to check the health of your complete heating appliance.

e)   Ourmaintenancecontractisanoptionalextraservice.Detailsofthiscanberequestedseparatelyandadditionalcharges may be incurred.

 

 

SECTION F – warranty

 

The Warranty sets out the terms upon which warranty cover is provided to Customers for goods and for the installation services provided by us and our installers. It is to be read in accordance with the rest of this agreement.

 

1.   Installationservices

1.1. We will warrant to you that the installation Services will be performed by the appropriately qualifiedandtrainedinstallersusing reasonable care and skill, to such high standard of quality as it is reasonable for you to expect.

 

1.2. The Warranty Period for the InstallationServices is1 year from completion of the installation Services

 

2.   RemedialAction

2.1. If you make a valid claim about the Services, we may arrange for relevant goods to be reinstalled by any ofour registered or approved installers, or we may refund to you the charge for the relevantpart of the installation service (or a proportionate part of such charge).

 

3.   Exceptions

3.1. Thiswarrantywillonlyapply:

3.1.1.     for goods installed by A Greener Alternative’s registered installerand properly used and maintained throughout the Warranty Period;

3.1.2.     if you have informed us of the alleged defect within the Warranty Period and within a reasonableperiod of discovery.

 

4.   Generalconditions

4.1. You will promptly provide all information and support (including access) reasonablynecessarytoenableustoevaluateany alleged defect and to perform ourobligations under this warranty.

 

4.2. You confirm that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the goods are reasonable, are fit for purpose,and will be properly used and provided.

 

5.   Expertise

5.1. Any dispute as to whether a defect is coveredby this warranty shall be governed by the complaints procedures detailedinthis agreement.

 

6.    Manufacturer’s warranty

6.1. Mostgoodssuppliedbyuscomewiththe benefit of a manufacturer’s warranty.  Where you notify us of a claim in respect of any of the goods inaccordancewiththis agreement, we will liaise with the manufacturer and use all reasonableendeavours to secure a replacement of the goods (or the part in question) or a refund of the price of the Product (or a proportionatepart of the price). This warranty does notreplaceorlimityourlegalrightstobringa claim against A Greener Alternative as theretailer of the goods supplied.

 

 

SCHEDULE 2

 

CANCELLATION FORM (CONSUMERS ONLY)

 

Provide in writing the following if you wish to withdraw from the agreement during the first 14 days.

 

To:

A Greener Alternative Limited

Hangar 4

Shoreham Airport

Shoreham-by-Sea

West Sussex

BN43 5FF

 

01273455695

info@agreeneralternative.co.uk

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: tutoring services, ordered on [*].

 

Name of consumer(s):

Address of consumer(s):

 

Signature of consumer(s) (only if this form is sent on paper):

Date.

 

 

EXPRESS REQUEST FOR SERVICES IN THE FIRST 14 DAYS (CONSUMERS ONLY)

 

By signing and acknowledging the check box on your proposal, you provide your agreement for us to commence the Services in the 14-day cancellation period. If the Services are completed in that period, you will have no right to cancel following completion and you will be liable to pay the Price in full.

 

I understand the above, and I would like A Greener Alternative to commence Services in the 14-day cancellation period.

 

(If you do not sign, we will not commence Services in the initial 14-day period, but the agreement is otherwise unaffected.)